Customer care
Every bottle,
answered.
We control every step so we can answer for every bottle — and that includes yours. If the taste, the bottle or the cap is not right, tell us. A person reads every report, and every report is traced to its batch.
Before you write
Three things that help us help you fast.
The printed code
Every bottle carries a printed batch code and best-before date. It ties your bottle to the exact production run — our quality team can trace it in minutes.
Where & when
The store or platform it came from, and roughly when. It helps us check how the batch was handled after it left us.
A photo, if you can
Of the bottle, the cap and the printed code. One picture usually answers half of our questions at once.
Reach us
Whichever is easiest for you.
The fastest way — the message is pre-filled, just add your details and a photo.
Report on WhatsAppAttach photos easily and keep a record — the template opens ready to complete.
Email hello@momawater.comNot a product issue?
Whatever it is, there is a right door.
Orders & delivery
Late, wrong or damaged online orders are fastest to resolve where you bought them — MOMAspace or Shopee. Stuck? WhatsApp us and we will chase it with you.
Finding MOMA
No MOMA nearby, or your usual store is out? Message us your area and we will point you to the nearest stockist — or you can order online.
Trade accounts
Deliveries, invoices, certificates or documentation for an existing account — write to hello@momawater.com. New accounts start at For Professionals.
Something looks imitation
A label, print or seal unlike the bottles you know? Do not drink it — photograph it, note where it was bought, and send it to us. We take imitation seriously.
Media & partnerships
Press, events and sponsorship proposals — email hello@momawater.com with a short brief and dates, and the right person will reply.
Anything else
A question, an idea, a kind word — all welcome. Any of the channels above reach a person, and privacy matters are covered in our privacy notice.
What happens next
Read by a person. Traced to the batch.
Every report goes to our quality team in Sibu — the same people who watch the line. Your batch code is traced to its production run and its records, and you hear back from us with what we found. A standard is only as honest as its answers.
Good to know
- Store MOMA away from direct sunlight, heat and strong odours — it keeps the water tasting exactly as it left the line.
- If a cap or seal ever looks tampered with or is missing, do not drink the water — photograph it and send it to us.
- Your batch code is printed on the bottom of the bottle. It is the fastest way for us to trace your water back to its production run — keep it handy if you ever write to us.